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Finding a Sold-Out Item

It’s coming up to Christmas and Marie has searched everywhere for a PlayStation 5 console

for her son. It sold out within half an hour online and she is desperate to find one. She calls

the customer services department of an online shop to see if they can help…

Customer Services Agent: Good afternoon. How can I help you?

Marie: Hi! I’m sure you’ve been inundated with calls already about the PS5 console. I’m

desperate to get my hands on one for my son before Christmas. Will it be back in stock

before then?

Customer Services Agent: It’s been extremely popular – it’s sold out everywhere at the

minute! We are patiently waiting on an update from Sony to confirm if there are any plans to

re-stock before Christmas. Unfortunately, until we have that information, I cannot give you


Marie: Can you not put my name on a waiting list and contact me when you re-stock?

Customer Services Agent: Unfortunately, madam, if we had a waiting list, there would be

millions of people on it. It’s not easy to get hold of…

Marie: I’m well aware of that! I’ve been on the phone trying to get hold of one for weeks

and I’ve had no luck…

Customer Services Agent: Wait a minute… I’ve just received a notification that we have

received limited stock…today!

Marie: I’ll take one! Please! I have my card ready!

Customer Services Agent: You’re very lucky – it turns out you’ve called at just the right

time! I’ll get your order processed for you now.

Marie: Amazing! Christmas is saved!

Cups of Coffee
Finding a Sold-Out Item


Phrasal verb
Example sentence
To run up against

To experience something difficult and unexpected.

The politicians ran up against strong opposition from the people.

To wrestle with

To try very hard to deal with a problem or a difficult situation.

I wrestled with the decision for a few months before deciding to quit.

To think through

To carefully consider the possible results of doing something.

I need some time think this through before making a decision.

To knuckle down

To start working or studying harder.

He’s going to have to knuckle down if he wants to pass the course.

To talk over

To discuss a

problem or situation

with someone.

We talked over the

issues in the

meeting before

making a decision.

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