Finding a Sold-Out Item
It’s coming up to Christmas and Marie has searched everywhere for a PlayStation 5 console
for her son. It sold out within half an hour online and she is desperate to find one. She calls
the customer services department of an online shop to see if they can help…
Customer Services Agent: Good afternoon. How can I help you?
Marie: Hi! I’m sure you’ve been inundated with calls already about the PS5 console. I’m
desperate to get my hands on one for my son before Christmas. Will it be back in stock
Customer Services Agent: It’s been extremely popular – it’s sold out everywhere at the
minute! We are patiently waiting on an update from Sony to confirm if there are any plans to
re-stock before Christmas. Unfortunately, until we have that information, I cannot give you
Marie: Can you not put my name on a waiting list and contact me when you re-stock?
Customer Services Agent: Unfortunately, madam, if we had a waiting list, there would be
millions of people on it. It’s not easy to get hold of…
Marie: I’m well aware of that! I’ve been on the phone trying to get hold of one for weeks
and I’ve had no luck…
Customer Services Agent: Wait a minute… I’ve just received a notification that we have
received limited stock…today!
Marie: I’ll take one! Please! I have my card ready!
Customer Services Agent: You’re very lucky – it turns out you’ve called at just the right
time! I’ll get your order processed for you now.
Marie: Amazing! Christmas is saved!
To run up against
To experience something difficult and unexpected.
The politicians ran up against strong opposition from the people.
To wrestle with
To try very hard to deal with a problem or a difficult situation.
I wrestled with the decision for a few months before deciding to quit.
To think through
To carefully consider the possible results of doing something.
I need some time think this through before making a decision.
To knuckle down
To start working or studying harder.
He’s going to have to knuckle down if he wants to pass the course.
To talk over
To discuss a
problem or situation
We talked over the
issues in the
making a decision.