Reporting a Lost Bank Card
Tim was out for lunch with a friend earlier in the day. After returning home, he realised that
his bank card was missing. He calls the bank to report the incident…
Customer Services Agent: Good afternoon. How can I help you?
Tim: I want to report a lost or stolen debit card.
Customer Services Agent: OK. Can you tell me your full name and address, please?
Tim: Tim Harrison. My address is 45 Church Street, Chichester, West Sussex.
Customer Services Agent: And do you have your telephone banking pin?
Tim: Yes, it’s 0894456.
Customer Services Agent: Perfect – thank you, Mr. Harrison. I can see you have one debit
card ending in 3031. When was the last time you used your bank card?
Tim: I went for lunch today and when I came home, I realised that it was missing. The last
place I remember using it was at the cashpoint – I needed to withdraw cash. So, I don’t have
a clue whether it was lost or stolen…
Customer Services Agent: OK. Can you confirm that this your last transaction, sir?
Tim: Yes. Then, I went to Camden Café on Henry Street and my friend paid for lunch. Then,
I came home straight after. I called there to check if it was handed in, but it wasn’t…
Customer Services Agent: OK. I can see that the last transaction was made online for
£40.80. We’ll have to cancel your card straight away and you will not be liable for any
fraudulent use. I will order a new card straight away and this will arrive by post within 5
working days.
Tim: OK, thank you for your help…
PHRASAL VERBS
Phrasal verb | Meaning | Example sentence | Categories |
|---|---|---|---|
To run up against | To experience something difficult and unexpected. | The politicians ran up against strong opposition from the people. | Problem |
To wrestle with | To try very hard to deal with a problem or a difficult situation. | I wrestled with the decision for a few months before deciding to quit. | Problem |
To think through | To carefully consider the possible results of doing something. | I need some time think this through before making a decision. | Problem |
To knuckle down | To start working or studying harder. | He’s going to have to knuckle down if he wants to pass the course. | Problem |
To talk over | To discuss a problem or situation with someone. | We talked over the issues in the meeting before making a decision. | Problem |