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Accommodation Problems

Laura is on a summer holiday with her friend in the Lake District. When she arrives at her hotel room, she calls reception to report some problems…

Receptionist: Good afternoon, reception, how may I help you?

Laura: Hello, the air conditioning doesn’t work in our room. Could you please send someone up to fix it?

Receptionist: What’s your room number?

Laura: 518.

Receptionist: OK… I’ll send someone up right away, madam. Is there anything else I can help you with?

Laura: Well, I can’t connect to the hotel internet. When I enter the password, it doesn’t work.

Receptionist: Mm… could you try this password, ‘Lake cottages’? It has a capital letter at the beginning and no spaces.

Laura: Yes, it worked! Thank you very much.

Receptionist: No problem. Someone will be with shortly to fix the air conditioning.

Laura: Thank you. Have a nice day!

images related to the title of the conversations
Accommodation Problems


Phrasal verb
Example sentence
To run up against

To experience something difficult and unexpected.

The politicians ran up against strong opposition from the people.

To wrestle with

To try very hard to deal with a problem or a difficult situation.

I wrestled with the decision for a few months before deciding to quit.

To think through

To carefully consider the possible results of doing something.

I need some time think this through before making a decision.

To knuckle down

To start working or studying harder.

He’s going to have to knuckle down if he wants to pass the course.

To talk over

To discuss a

problem or situation

with someone.

We talked over the

issues in the

meeting before

making a decision.

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